Customer Service
We generally ship items within 24 hours of receipt.
UPS Ground - Shipping times for US by Zone:
If you have a question about an existing order, placing a new order, or general product information, you can use the Contact Us page or send us an e-mail: Support@wwdrums.com
To ensure a prompt reply to your e-mail please provide us with the following information:
Name, Address, E-mail Address and Phone Number
OR
Phone us at: 952-892-0990
Return Policy
We trust you will be satisfied with your purchase. However, should you decide it is not satisfactory for any reason, our return policy is as follows:
- Merchandise must be returned within 30 days of the original purchase.
- Merchandise must be accompanied by the original purchase receipt.
- Include your name, address, phone number, and reason for the return.
- Sorry, COD's are not accepted.
- Once we have received the returned product, we will issue a refund in the form and amount of the original tender paid.
- We will credit return shipping charges incurred by the buyer for items that were damaged, defective or where we inadvertently shipped the wrong item. The buyer will be responsible for the shipping costs for returns associated with the buyer’s dissatisfaction for the product due to size, color, sound, craftsmanship, or misinterpretation of product descriptions, etc.
- Please note, we do not have a retail store. Any returns made in person at the address below require an appointment. Please call 952-892-0990 to make an appointment.
Our shipping address for returns is: (This is not a retail store location)
World Wide Drums
412 Crystal Lake Road East
Burnsville, MN 55306
If the product was damaged in shipment, please contact us by e-mail before returning.